Refund & Cancellation Policy

Program Name:
National Wellness Neurotherapist Support Program (NWNSP)

Implemented By:
Kukaara Harsh Foundation

In Collaboration With:
Arogya Peeth

Framework: Memorandum of Understanding (MoU)
Last Updated: 05 / 02 / 2026

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This Refund & Cancellation Policy applies to all programs, trainings, registrations, certifications, donations, equipment, kits, machines, materials, digital services, and activities conducted under the National Wellness Neurotherapist Support Program (NWNSP).

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1. Registration & Training Fees

• All registration, enrollment, and training fees are strictly Non-Refundable.
• Once payment is completed, no refund shall be claimed under any circumstances, including but not limited to:

·         Personal reasons

·         Absence

·         Non-participation

·         Loss of interest

·         Schedule conflicts

·         Ineligibility after registration

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2. Cancellation by Participant

• If a participant registers but does not attend the program or training → ❌ No refund
• If a participant discontinues, withdraws, or exits the program midway → ❌ No refund / no fee adjustment
• No transfer of fees to another individual without written approval of the organization

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3. Program Cancellation / Postponement by Organization

If the program/training is cancelled or postponed due to:

• Natural disasters
• Administrative reasons
• Technical failures
• Regulatory issues
• Force majeure conditions
• Insufficient participant enrollment
• Public safety concerns

Then the organization may, at its sole discretion:

• Adjust the paid amount in a future program, OR
• Issue a partial or full refund, OR
• Reschedule the program

📌 The final decision shall rest solely with the organization and program authorities.

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4. Kit, Machine, Equipment & Material Policy

If any physical items are provided, including but not limited to:

• BP Machines
• Blood Testing Devices
• Temperature Monitoring Devices
• Pulse Oximeters
• Training Kits
• Bags
• T-Shirts
• ID Cards
• Printed Materials
• Manuals
• Digital access kits

Then:

• Once delivered → ❌ No return / no refund
• No exchange after delivery
• In case of damaged, defective, or incorrect items:

·         Complaint must be raised within 48 hours of delivery

·         Subject to verification and approval

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5. Donation Policy

• All donations made to the NGO/Foundation/Program are strictly Non-Refundable
• Donations are voluntary
• Donations do not guarantee:

·         Any service

·         Any product

·         Any training

·         Any benefit

·         Any outcome

·         Any entitlement

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6. Failed / Duplicate Payments

• If payment fails but the amount is debited:

·         Refund will be processed automatically by the bank/payment gateway

·         Timeline: 5–7 working days (subject to bank policy)

• In case of duplicate payments:

·         Refund will be processed after internal verification

·         Processing time depends on payment gateway policies

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7. Mode of Refund

• All approved refunds will be processed only through the original payment method
• ❌ Cash refunds are not permitted
• ❌ Manual refunds are not permitted

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8. Policy Modification Rights

The Foundation and Program Authorities reserve the right to:

• Modify this policy at any time
• Update refund structures
• Change cancellation terms
• Revise operational rules
• Amend compliance procedures

Updated policies will be published on official platforms and shall be effective immediately.

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9. Legal Jurisdiction

This policy shall be governed by the laws of India and applicable NGO, IT, consumer protection, and contractual regulations.

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10. Contact Information

For any queries related to Refund & Cancellation:

Program: National Wellness Neurotherapist Support Program (NWNSP)
Implemented By: Kukaara Harsh Foundation, Jharkhand
Partner Institution: Arogya Peeth, Delhi